They’re investigating whether a class action lawsuit can be filed against SolarEdge, who is reportedly instructing users to pay for costly modem upgrades to maintain access to the cellular-based features and solar incentive benefits they were promised. Keep reading for more information or fill out the form on this page if you would like to learn more about your rights as a SolarEdge customer facing the 3G shutdown.
By the end of 2022, many cellular network providers will have shut down their 3G (or third generation) networks, meaning devices that operate on these networks will lose connectivity. The 3G sunset will affect everything from cars to medical devices – and will also cause the modems supplied with certain SolarEdge systems to stop working.
Despite the impact of the 3G network shutdown, it is suspected SolarEdge waited longer than it should have to tell customers about the issue. Indeed, it has been suggested that SolarEdge was installing and replacing inverters with 5G-capable onesas recently as summer 2021 without having informed customers with 3G-compatible modems that their services would be lost.
SolarEdge has reportedly instructed users to upgrade to 4G modems to keep the communication with the monitoring platform open, with cost estimates ranging from $400 to $1,200. Customers have complained that SolarEdge failed to inform them at the time of installation that future upgrades may be needed to keep their data connections active even if the solar inverters are still under warranty.
